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Use of video visits for inmates grows, along with concerns
By theintermountain.com
Published: 05/20/2015

RICHMOND, Texas (AP) — Four-year-old William Cole saw his father's face and reached out to touch it during a jail visit. But he could only feel a video screen.

The facility in Fort Bend County, southwest of Houston, is among a growing number of jails and prison systems across the U.S. in which video visitation has replaced the more familiar in-person visits, where people are in the same room but separated by thick glass.

William's mother found it jarring to have to communicate with her husband through pixels rather than face to face. In video visitation, inmates and their visitors are not in the same room but see each other on computer or television screens.

"This was a very big shock for me," said Edna Cole, 24, as her son talked with his dad from one of 34 screens in the jail's visitation area. "I'm used to actually being able to see them in person, and here I can't do that."

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