||Cook County is currently looking for a Quality Improvement Manager to work in the JTDC Facility. Under the direction of the Superintendent or assigned Deputy, this position is responsible for ensuring the development and distribution of facility policies and procedures consistent with applicable state and local regulations as well as recognized national standards for the operation of juvenile detention facilities. The Quality Improvement Manager is also responsible for the development and implementation of a comprehensive Quality Assurance and Improvement Program for the JTDC that will monitor and report on the performance and effectiveness of facility operations, programs, and personnel. In addition, the Quality Improvement Manager provides supervision and direction to assigned staff.
This position is responsible for, but not limited to, the following duties:
Monitors and reports on the status in following areas: 1) Compliance with the Memorandum of Agreement (MOA) and the Modified Implementation Plan (MIP); 2) Compliance with Illinois Juvenile Detention Standards (IJDS); 3) Performance of JTDC Departments, Centers, Divisions on specific identified goals, objectives and outcome measures; 4) Employee compliance with JTDC Policies and Procedures; and 5) Performance and achievement of specific outcome measures by contract agencies who provide services to the JTDC.
Prepares and submits quarterly and annual quality assurance status reports to the Superintendent
Participates in JTDC Administrative Meetings as scheduled by the Superintendent.
Conducts training on the Quality Assurance and Improvement Program for JTDC personnel and contract providers.
Develops, implements, and fully utilizes a comprehensive management information system for use in the Quality Assurance and Improvement Program (QAIP).
Develops comprehensive performance standards and outcome measures for the QAIP.
Conducts and documents quarterly climate and safety surveys with JTDC personnel, social climate and safety surveys with JTDC residents, and monthly facility inspections.
Develops and maintains current comprehensive policies and procedures governing the operation of the facility as outlined in the JTDC Policy and Procedure Manual.
Ensures that the JTDC Policy and Procedure Manual and subsequent individual revised policies and procedures are distributed or readily accessible to JTDC personnel or authorized contract personnel.
Conducts or ensures a review is conducted of the JTDC Policy and Procedure Manual on an annual basis, revising as necessary.
Reviews JTDC Incident Reports and follows up on areas of concern as needed.
Maintains awareness of applicable standards, statutes, and case law that may impact the operation of juvenile detention facilities.
Performs other duties as assigned.
The Quality Improvement Manager should meet the following requirements:
A Bachelors Degree from an accredited college or university in criminal justice, psychology, social work, corrections or other related social/human service field required. Masters or Advanced Degree strongly preferred.
Minimum of 5 years of experience in the field of juvenile justice, criminal justice, social services or human services. Supervisory experience in indicated fields is strongly preferred.
Experience implementing or managing quality assurance programs in the public or private sector.
Experience conducting program evaluations and developing and implementing policies and procedures in the public or private sector.
Knowledge of professional standards in relation to the operation of juvenile detention and correctional facilities.
Experience using a variety of computer applications, including but not limited to Microsoft Word, Excel, Access, and PowerPoint.
Possess excellent oral and written communication and presentation skills and ability to work effectively and professionally with others.
Possess outstanding organizational skills and ability to multitask in order to meet established timelines.
Ability to conduct effective training sessions and meetings.
Ability to work standard hours with occasional evenings, weekends and holidays as needed.
Must be a resident of the State of Illinois within 90 days of date of hire.
Must be a citizen of the United States.
Pass a pre-employment drug screen and background check including but not limited to LEADS, CANTS, and professional references.
Selected candidates must also 1) meet additional minimum requirements for eligibility established by the Administrative Office of the Illinois Courts (AOIC), and 2) pass required and nationally recognized written examination(s) for direct care and supervisory positions.