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Women inmates help to generate tourism
By news-record.com - High Point Enterprise
Published: 06/01/2011

HIGH POINT (MCT) -- Inmates at the N.C. Correctional Institute for Women don't let their sentences keep them from getting visitors to North Carolina.

Since 1989, inmates at the prison have answered the 1-800-VisitNC calls that inform potential N.C. tourists and residents what there is to do in the Tarheel State.

Nancy Bowman, High Point Convention and Visitors Bureau marketing and communications manager, and Iva Panayotova, guest services manager for Courtyard by Marriott, traveled to Raleigh May 25 to update the 15 inmates on what's new in High Point.

The call center operates in two modular units on the campus and is considered one of the most prestigious jobs at the prison. The inmates ship travel guides to callers who want more information about places to visit. They also take a two-week class with Phyllis Watts, a professor from Wake Technical Community College, and are trained and become nationally certified travel counselors.

It is the highest-paying job at the prison with inmates earning $1 per day in their first 18 months of work, then a raise to $2 each day. After three years, inmates earn $3 each day.

"Other prisons have tried to copy this system but have failed," Bowman said. "This is the only successful one."

The call center is an initiative that involves four state agencies: the Department of Commerce, the Department of Transportation, the Department of Corrections and the Department of Labor.

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