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| Officials hail county jail’s automated phone system |
| By albanyherald.com - Carlton Fletcher |
| Published: 12/05/2012 |
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ALBANY, Ga. — Place a call to the Dougherty County Jail’s main number, and you’ll be connected to an automated information system, for many the very bane of automated technology. But the jail’s automated system is actually carrying out tasks previously accomplished by two Sheriff’s Department officers, providing vital information about inmates to thousands upon thousands of callers each week. And, with the shaky economy on every officials’ mind these days, the system is also performing the magic function that gets everyone’s attention: saving money. “The Automated Information System is very efficient in handling the large number of phone calls that come in to the jail every day; but perhaps just as important, it has significantly reduced the number of man hours the department needs in our lobby area,” Jail Director Col. John Otsrander said. “In fact, we have been able to reduce our lobby staff by one position per shift, reducing personnel from three a shift to two. Read More. |
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