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| Florida DOC Saves on Phone Calls |
| By .govtech.com - Colin Wood |
| Published: 05/09/2013 |
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Sometimes losing needed resources leads to finding something better, officials at the Florida Department of Corrections (DOC) discovered. The agency is midway through a project to upgrade their analog phone systems to a statewide unified digital system through AT&T. The agency, composed of 58 institutions of varying sizes, plus two central offices with about 800 employees, is saving money while upgrading to a hosted system. The project began before CIO Doug Smith arrived more than three years ago, he said. “Traditionally, our state agency, the Department of Corrections, we have different phone services offerings depending where you are in the state of Florida,” he said. “And we were using more conventional telephone offerings. The goal was, let’s move forward with something that will provide that single platform no matter where you are in the state of Florida and also derive some of the benefits from doing that.” Read More. |
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