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Training & Capabilities
By Carl ToersBijns, former deputy warden, ASPC Eyman, Florence AZ
Published: 01/19/2015

Studentteacher One would hope every organization trains their employees to increase their performance and capabilities. Every good business manager knows the value of employing good staff to ensure their performance criteria is, at the very least met in a satisfactory level.

Generally speaking, most businesses, private or public, do spend a significant amount of money on training their staff to meet their business needs, however, whether or not their training is adequate, is often a subject of dispute of disagreement.

Putting further value into training takes a long term commitment. Many business make the serious mistake of training employees for their hire only and leave the rest up to the employee to meet their daily needs on the job.

This diminishes their effectiveness, their performance, their morale and most of all, their capabilities to meet and exceed the needs of the business team on the front lines where they often have to perform solo or with minimal supervision.

Focusing on training after the hire, the most important elements of improving the capabilities of the person, is to invest in their professional value and capabilities. Additional energies should be spent on leadership styles, interpersonal communications and problem-solving as well as sound performance management so that capabilities are expanded and improved frequently.

This can be reached by providing regular surveys or assessments of the business needs as well as the needs of the employees. These assessments should include feedback instruments and measurement tools so there can be a baseline established and then focus on improving the baseline to see the actual improvements made through various methods of adding a complex training schedule that covers remedial training, specialized occupational training and leadership training.

Regardless, every business should focus on making the benefits of training last. Making training last takes money. In order to sustain progress and career or self-development improvement seminars is expensive but a dire need to do so employees remain skilled and capable of meeting the workplace challenges. The key to good training and improving capabilities is sustainment of such programs.

One main factor of making training last is to track the programs so on-going changes can be made to avoid staleness or out of date methods being presented, keeping the employees interested in attending training, requesting additional opportunities and have fun doing it.

The most interesting kind of training is improving capabilities. The core value of being a capable employee is leadership and ownership of the job. Leadership in various core values such as operational techniques, participatory problem solving techniques, strategic planning and other program related skills.

Additional values added to the training essentials are the abilities to conduct adequate analysis of data, policies and procedures and other aspects to the business that contributes to the overall success of the operations.

Introducing a measured assessment into the training program allows better strategies to make the money spent well-worth the effort while improving the skill set of the employee and broadening their capabilities on the job with less managerial support and more independent thinking to solve those problems job specific according to those values, objectives and goals taught in their training classes.

Training, well identified to be relevant, interesting and goal specific, will teach and instill a skill set that includes a mental and functional capability that adds value to the organization and to the employee and over time will develop future leadership or management opportunities for the organization.

Corrections.com author, Carl ToersBijns, (retired), has worked in corrections for over 25 yrs He held positions of a Correctional Officer I, II, III [Captain] Chief of Security Mental Health Treatment Center – Program Director – Associate Warden - Deputy Warden of Administration & Operations. Carl’s prison philosophy is all about the safety of the public, staff and inmates, "I believe my strongest quality is that I create strategies that are practical, functional and cost effective."

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