INTERPRETALK- On-demand Telephone Interpreters
Over-the-Phone Interpreting Fully customizable call routing and data capture • Information captured either by a live Coordinator, by an IVR, or any combination thereof • Coordinator remains on the line while interpreter assists LEP for monitoring, language identification, QA and can update the transaction record if necessary • Calls needing language assistance can be routed directly to interpreter/coordinator • Information gathering at the start of the call or at anytime throughout (examples: cost codes, departments, ID numbers, usernames, or any other information you might need for tracking or billing) • Dedicated toll-free numbers available • Scheduled call ability • 212 languages, continually updated as new needs and communities arise Technology integration, contingency and redundancy planning • Proprietary CTI soft phone technology at each work station with immediate access to information, allowing for individual interpreter selection according to country of origin, dialect, availability, qualification, certification, experience, training, dedicated pools, client preference and more • Network, including VPN, protected by firewall (Watchguard Firebox 1000), antivirus server, locked restricted access server room, daily tape backup, archived in fire-proof vault, remote secure location Equipment • Dual handset phones, handset adapters for digital systems, polycom conference phones

Translation
translation for any range of subjects and complexity, as well as cultural advising.