Centric Group Announces Acquisition of Inmate Calling Solutions
|By Keefe Group|
| | Company Profile | CorrectSource
Centric Group is proud to announce it has acquired Inmate Calling Solutions (ICSolutions), a leading provider of telecommunications products and services to the corrections industry. ICSolutions becomes its’ fifth correctional business line along with Keefe Group’s Keefe Supply Company, Keefe Commissary Network (KCN), Access Securepak®, and Access Corrections™.
Based in San Antonio, Texas, ICSolutions has offered innovative, cutting-edge communications technology to correctional facilities for more than eight years. Its products include The ENFORCER® inmate call processing platform, which features extensive investigational tools recognized as the most sophisticated in the industry; Point-of-Sale Prepaid Collect (PSPC) application, a unique prepaid calling alternative that offers the widest range of flexible calling rates; and continuous voice biometrics, which can be coupled with The ENFORCER® to create a crime detection and prevention system that facilities have used to analyze more than 130 million minutes of inmate conversations.
For more than 35 years, Centric Group has prided itself on satisfying customers with integrity and innovation. ICSolutions holds true to that same mission, boasting the highest customer service record in the industry with a 99 percent retention rate.
With the acquisition of ICSolutions, Centric Group looks forward to a bright and successful future in the inmate calling arena as ICSolutions joins forces with Keefe Group to bring the latest communications technology and unparalleled customer service to correctional facilities large and small.
Centric Group and Keefe Group – Centric Group is a diversified holding company, and through its subsidiaries has been serving the correctional industry since 1974. Keefe Group, through its affiliates, Keefe Supply, Keefe Commissary Network, Access Securepak®, and Access Corrections™, is the nation’s leading supplier of food products, personal care products, electronics, clothing and technology to the correctional commissary market. The industry leader since 1975, Keefe serves the correctional market exclusively and has pioneered the evolution of products, packaging and technology services to fit the needs of commissaries nationwide. Focusing on security, flexibility and convenience, Keefe Group has become the benchmark by which other commissary providers are measured.
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